Refund policy

Last updated: November 10, 2026

Returns

We want you to love your Ciel Bleu piece. If you don't, you can return it within 30 days of delivery for a refund.

To be eligible, the item must be unworn, undamaged, and returned in its original Ciel Bleu packaging with all tags. Please include your order number.

Final sale: for hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.

How to start a return

Contact us through our contact page with your order number and the item you'd like to return. We'll reply with return instructions. Items sent back without first contacting us will not be accepted.

Return shipping

The customer pays return shipping unless the item arrived damaged or defective. Because these are solid gold pieces, we recommend a trackable, insured shipping method. We're not responsible for returns lost in transit.

Refunds

We'll inspect your return within 5 business days of receiving it and email you once it's approved. Approved refunds go back to your original payment method; your bank may take a few more days to post it. Original shipping charges are not refunded.

Exchanges

Need a different ring size or chain length? We offer one free size exchange per order within 30 days of delivery, for unworn pieces in original packaging. Contact us to arrange it.

Damaged or defective items

Please inspect your order when it arrives and contact us within 7 days if anything is damaged, defective or wrong, so we can make it right.

1-year warranty

Every piece is covered for 1 year from delivery against manufacturing defects, such as a faulty clasp or a broken solder point. Normal wear, accidental damage, loss, and damage from misuse are not covered. Contact us with photos and your order number to make a warranty claim.

Questions

Reach us anytime through our contact page.