Shipping policy

Last updated: November 10, 2026

Processing time

Orders ship within 1 to 3 business days (Monday to Friday, excluding holidays). You'll get a confirmation email with tracking as soon as your order ships.

Where we ship

We currently ship within the United States.

Shipping rates

Shipping is free on orders over $75. Orders under $75 ship at a flat rate, shown at checkout before you pay.

Delivery times

Most US orders arrive 2 to 5 business days after they ship. Delivery times are estimates from the carrier and aren't guaranteed. During the holiday season, we post order-by dates on our site so gifts arrive in time.

Insured, discreet packaging

Every Ciel Bleu order is fully insured for its value while in transit. Your piece arrives in a Ciel Bleu gift box inside a plain, padded outer mailer with no jewelry branding on the outside. Orders over $250 may require a signature on delivery.

Lost, stolen or damaged packages

If your tracking shows delivered but you can't find your package, or it arrives damaged, contact us within 7 days of the delivery date. We'll file a claim with the carrier and, once it's approved, send a replacement or a refund.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, contact us right away; we can update it only before your order ships.

Questions

Reach us anytime through our contact page.